Professionally Trained Teachers
Our teachers are specially trained to help homeschoolers meet their educational needs. They are on call from 9:00 AM to 5:00 PM EST to receive instant messages from students. Responding in minutes with caring, helpful answers, these teachers are here so that you don't have to homeschool alone. Our teachers love helping students learn and grow. During non-office hours, these teachers can be easily contacted via e-mail.
Our teachers undergo a competitive selection process. The helpful, dedicated folks who make it through our selection period then go through a rigorous training process. Our teachers are specially trained for several weeks on how to meet the needs of students and parents in an online communication context. Not any teacher can do what these people do on a day-to-day basis. It takes lots of training, a passion to see children succeed, and a love for learning.
Customer Service Specialists
Parents can contact our Customer Service Specialists from 9:00 AM to 5:00 PM over the phone or 24/7 via e-mail to answer any questions they may have. We understand that entrusting your child's education to any school can come with questions and concerns. These customer care experts are hard at work every day walking parents through the steps they need to take to provide their little ones with a quality education.
Our team of Curriculum Developers is made up of specially-trained individuals with an expertise in their field of study. These Subject Matter Experts (SBE's) continuously update our curriculum with valuable online research, finding the most relevant, current information available to add to our already rich curriculum content.
All of our curriculum developers have expressly exemplified both a passion and a proficiency in the particular subject in which they work. Because they are so capable of providing children with the educational material they need, parents don't need to have a college degree in Psychology or Physics. Our curriculum developers help parents with little educational experience successfully homeschool every day.
Our Technology Team is on call 24/7 to make sure that students have consistent access to their course material. The Tech Team love spotting problems before they arise and ironing out kinks before they become problematic. These hard-working folks spend their weeks (and weekends!) working on our web infrastructure to make it a smooth and hassle-free educational experience.
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